Frequently Asked Questions

We offer both online payment and Cash on Delivery (COD).

🔹 To place a COD order:
A small ₹99 advance is required online. The remaining amount is paid to the courier at the time of delivery.

📦 You can place your COD order via website & WhatsApp at:
📲 +91 9594429564

OR

📩 Message us on Instagram:
@the.ztech

We operate from Mumbai, India – with our warehouse located in Kalbadevi.
We are an online-only store and currently do not offer in-person store purchases.

Absolutely! At THE.ZTECH, customer safety is our top priority.

🔒 All payments are processed through secure and encrypted gateways, ensuring your transactions are 100% safe.

🔐 We never share or misuse customer data — your personal information stays private and protected.

You can shop with full confidence knowing that we are committed to keeping your experience smooth, safe, and secure.

We dispatch all orders within 24 hours of confirmation. Delivery times may vary slightly based on your location:

🟢 Within Mumbai & Mumbai Suburbs:
1–2 working days

🟡 Nearby States (Maharashtra, Gujarat, Madhya Pradesh, Goa):
2–3 working days

🟠 North & South India (Delhi, Rajasthan, Karnataka, Andhra Pradesh, Telangana, Tamil Nadu):
3–4 working days

🔴 Eastern & North-East India (West Bengal, Assam, Odisha, Jharkhand, Bihar, etc.):
4–5 working days

We use reliable courier partners to ensure fast and secure delivery all over India.

Yes, we offer free shipping on all prepaid orders across India.

For Cash on Delivery (COD) orders, a small advance of ₹99 is required.

We aim to make your shopping experience as smooth and affordable as possible.

Yes, we offer a check-in warranty. A free replacement is provided if a damaged or defective item is received.

Terms:

An unboxing video must be shared with us on Instagram @the.ztech.india
OR WhatsApp us at 📞9594429564.
The video must clearly show the damage or defect on the day of delivery.

Once verified, we will initiate a replacement free of cost.

We understand that trust matters — especially when ordering online.

At THE.ZTECH, we focus on transparency and customer-first service:

All orders are packed and shipped from our Mumbai-based warehouse, and we’re available to assist on WhatsApp +91 9594429564 or Instagram @the.ztech

If any product arrives damaged or defective, we offer a free replacement — just share a valid unboxing video.

We’re not here to convince — we’re here to serve, we’ll make sure it’s a smooth and safe experience.

Full Cash on Delivery (COD) is not available because: We have to pay the full courier charge in advance when we ship your order.
If the customer doesn’t accept the parcel, we lose money on both forward and return shipping.

This is why we take a small ₹99 advance online.

However, Prepaid orders can be placed directly on the website — no verification needed.

No, at this time, we do not offer open-box delivery.

We ship our products through trusted partners like Amazon shipping service and bluedart , and currently, they do not provide open-box delivery options.

This is mainly due to security concerns. Open-box delivery increases the risk of product theft or tampering during the shipping process, especially when multiple courier personnel are involved.

To maintain product safety and accountability, we follow a sealed and secure delivery process only.

You can reach our support team easily through the following options:

📲 WhatsApp: +91 9594429564
📸 Instagram DM: @the.ztech.india

Our team is available daily to assist you with order updates, questions, or any issues.
We usually respond within 1–3 hours during working hours.

Your satisfaction is important to us — feel free to reach out anytime.